Shipping & Returns

Delivery Times (before shipping)
Unfinished Items - 1 1/2 to 2 weeks
Finished Items - 4-6 weeks
 


Shipping to most places is 2 to 5 business days after being shipped.


Shipping Costs
USA (shipping cost is on a per order basis)
Order Amount Shipping Amount
Up to $7.50 $7.00
$7.51 to $15.00 $8.00
$15.01 to $25.00 $10.00
$25.01 to $$35.00 $14.00
$35.01 and up $17.00

Rush Processing - We will ship your order no later than 4 business days after your order has been placed.  Our local time zone (Central Standard) is how we determine the day the order was placed. This does not include dates we are closed for holidays.

Order Amount Shipping fee
$0.01 - $250.00 $34.95
$250.01 - $500.00 $59.95
$500.01 -$750.00 $84.95
$750.01 - $1000.00 $109.95
$1001.01 - $1250.00 $134.95
$1250.01 - $1500.00 $159.95
$1500.01 - $1750.00 209.95
$1750.01 - $2000.00 $234.95
$2000.01+ N/A

 Delivery Information
- We ship orders UPS Ground and USPS Priority Mail (our choice depending on the size). We do offer rush shipping for an additional charge.

- We must have your complete delivery address. This includes Street, Ave. , etc. UPS charges us a $12.50 charge per address change and we will pass this cost onto you.




Returns and Refunds

Defective products replacement

If you receive a defective product from us, we will replace the defective part at our cost. If you happen to receive a package with defective or missing/broken parts, please email us immediately with your order number, product description, photo of damages, and what the issue is. We may replace or refund your order at our discretion.

We must be notified within 7 days or receipt of the order. If we are notified after 7 days, we reserve the right to refuse replacement, refund or an account credit.

Please note:  Our products may have a patch on the face, but they will be repaired with wood putty to allow for easy painting.  If they are not puttied, please let us know.


Non-defective products returns

If you order incorrectly or decide you do not want the product, you can email us for a Return Merchandise Authorization (RMA). Once we receive the returned products, we will issue a refund for 50% of the order subtotal. Orders returned without the RMA number or after 10 days of the RMA being issued, we will refuse the package and send it back to you. We do not offer exchanges.


Order Cancellations

If you must cancel your order, we will be more than happy to work you, as long as the order has not been started. If the order has been started, there will be an order cancellation fee. The cancellation fee depends on where the order is at in our system. This fee will range from 10% to 50% of the order subtotal.

If you notice an error on your order, please contact us immediately so we may fix the issue.



Parse Time: 0.184 - Number of Queries: 220 - Query Time: 0.0840332171783